So, you put a few business systems together and your team isn’t effectively using them. Sound familiar? Could it be because your team can’t access them? Or, because they can’t understand them? Perhaps they don’t really get the value of business systems and how it works? Either way, it’s time to get the proper wheels in motion!
Start by teaching your team the definition of a system: “A procedure, process, method or course of action designed to achieve a specific result.” In business, systems and processes are the essential building blocks of your company. Every facet of your business is part of a system that can be managed or improved by applying correct principles. Creating effective systems in your business is the only way to attain results that are consistent and measurable.
Once you have your business systems in place, the next ‘step’ is to make sure people (your team) follow them.
Here are 5 ways to make your business systems work.
Have the procedures or process they been documented? Have they been shared with the team responsible for following them? Do you have a checklist? Have you gone over it and trained your team? Often times, that’s the problem. They don’t have it, can’t find it, don’t know they were supposed to follow it? Document your procedures and set the right expectations.
Who is responsible for that task? Do they have all the information they need to follow the system? Do they have a deadline on completing the tasks that are part of the process? Give them this information, get it out of your head and delegate.
What are the consequences if an employee does not follow the procedure? Accountability is huge. If your team has been given access to the documented company procedures and still do not follow them, there should be consequences.
Do people understand, have they done it, and have you told them? Have they got it in a written form? Do they have a checklist to follow?
Are you following your own business systems? Do you follow your own procedures? If you want your business to succeed and you want others to follow your business systems, set the example.