Why have standards?

There’s something magical that lands in my email inbox from time to time. Something unequivocally soothing, inspiring, and thought-provoking. It’s The Dreaming Room Monologues by Michael Gerber and I have a favorite that I want to share with you. In his brilliant best-selling book The E-Myth, Michael talks about the importance of delivering a delightful, consistent experience […]

How to Manage Recurring Tasks with Checklists

If you’ve got a thriving team and growing collection of recurring tasks, you’re aware of the time and dedication required to keep everything humming. Managing recurring tasks is essential but can get messy as things change and your small business grows. Expecting humans to remember every step, every time, for every recurring task is pretty risky—not to mention […]